HOLD

Support

Questions, bug reports and feature requests.

My Live Activity isn't appearing on the Lock Screen

• Live Activities require iOS 17 or later. On earlier versions the running screen says the Live Activity is unavailable, and the hold still runs and alerts in the app.
• Check Settings → HOLD → Live Activities is switched on.
• Check Settings → Face ID & Passcode → Live Activities is allowed when locked.

The extend buttons do nothing

The extend buttons and END on the Lock Screen need iOS 17 or later. Each pad has its own pair of amounts (Parking gives +15 MIN and +30 MIN). On older iPhones, extend the hold from inside the app instead.

I didn't get a notification when my timer ended

• HOLD asks for notification permission the first time you start a hold. If you declined, re-enable it in Settings → HOLD → Notifications.
• A Focus mode can defer alerts. Allow HOLD as an exception in Settings → Focus.

Ads in the free version

Your first 5 holds are ad-free. After that, each new hold plays a short ad from Google once it has started. HOLD Pro removes every ad. Ads are never personalized and HOLD never asks to track you; see the privacy policy. To report an inappropriate ad, use Menu → REPORT AN AD in the app, or email me.

Restoring a purchase

HOLD Pro is a one-time, non-consumable purchase tied to your Apple Account. On a new device tap RESTORE on the paywall, or Settings → RESTORE PURCHASES in the app. No account or sign-in is required.

Refunds

Purchases are handled entirely by Apple, so refunds are requested through Apple at reportaproblem.apple.com. I can't process refunds directly.

Deleting your data

All data is stored on your device. Clear your history from Recents → CLEAR, or delete the app to remove everything. Nothing is stored on any server, so there is nothing for me to delete on your behalf.